Privacy Policy

Anunova Pty Ltd ("Anunova", "we", "our", or "us") is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the CoreTrack platform.

1. Information we collect

• Account Information — names, email addresses, organisation details and subscription information.
• Operational Data — drill hole records, core processing step measurements, workflow configurations, notes, and library reference data such as projects, locations, rigs and bag series.
• Billing Information — payment details are collected and processed by our third-party payment provider; we do not store full card numbers.
• Technical Information — IP addresses, browser details, audit logs and usage metrics.

2. How we collect information

• Directly from you when using CoreTrack.
• Automatically through cookies, audit logging and analytics.
• From our service providers, such as identity, payment and bot-protection services.
• From organisation administrators managing accounts.

3. How we use information

• Provide and improve the platform.
• Authenticate users and secure accounts.
• Maintain audit trails and generate productivity analytics.
• Process subscriptions and payments.
• Provide customer support.
• Meet legal and regulatory obligations.

4. Data ownership

CoreTrack processes customer data solely for the purpose of providing, maintaining, securing and improving the service. Your organisation's data is logically isolated from that of other customers.

5. Data sharing and disclosure

We do not sell personal information. We share information only with:

• Authorised cloud hosting providers.
• Our payment provider, for subscription billing.
• Identity, email, notification and bot-protection service providers.
• Government authorities where required by law.

6. Data security

• Encrypted HTTPS/TLS communication.
• Role-based permissions.
• Logical tenant isolation.
• Audit logging and monitoring.
• Secure backups and disaster recovery procedures.

7. Data retention

We retain information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes and enforce agreements.

8. International data transfers

CoreTrack primarily stores data within Australia. Where overseas service providers are used, we implement reasonable safeguards to protect personal information.

9. Cookies and analytics

We use cookies and similar technologies to maintain user sessions, improve functionality and better understand how the platform is used.

10. Your rights

• Access your personal information.
• Request corrections.
• Request deletion where legally permitted.
• Withdraw consent where applicable.

11. Customer responsibilities

Customers are responsible for ensuring they have obtained any required permissions, rights or consents before recording information in CoreTrack.

12. Children's privacy

CoreTrack is intended for business use and is not directed to individuals under 18 years of age.

13. Changes to this policy

We may update this Privacy Policy from time to time. Material changes may be communicated through email or in-app notifications.

14. Contact us